If something isn’t right
Return policy & warranty support.
We want you to love what you buy. Here's a clear look at how returns, exchanges, special orders, and warranty claims work — and how to reach us if something isn't right.
01
Returns & exchanges
Returns or exchanges are accepted within 15 days of your delivery or pickup date. Items must be unused and in new condition. Refunds are issued to the original form of payment.
To make a return, bring the item back to our Ephrata store. If you would rather have our crew come and pick it up, we can schedule that for a pickup charge. Give us a call at (717) 733-4973 or email sales@bowmansstove.com before you come in and we'll have everything ready.
02
What can't be returned
There are no returns or exchanges on:
- Special order items
- Cushions, pillows, and furniture with cushions
- Wood furniture
- Umbrellas
- Clearance items
- Stoves, fireplaces, and inserts that have been installed or fired
A special order is any item we order from the manufacturer for you rather than sell from our in-stock inventory. Special order items cannot be cancelled once the order is placed. Payments for special order items and clearance items are non-refundable.
Delivery, installation, and service charges are non-refundable.
03
Damaged or defective items
Every order is picked up at our store or delivered and set in place by our own crew, so please look everything over on the spot. Damage must be reported before you leave with a pickup, or before our delivery or installation team leaves your home.
Damage reported at that time is handled separately from returns, and we'll repair or replace the item. Defects that show up later may be covered by the manufacturer's warranty.
04
Warranty claims
Most products we sell carry a limited manufacturer's warranty that covers defects in materials and workmanship. These warranties do not cover damage from misuse, accidents, or normal wear and tear.
When you file a warranty claim, the manufacturer reviews it and decides whether the item is repaired or replaced. We're glad to help you start the process — just contact our team and we'll guide you through it.
Good questions
Return & warranty FAQs
How long do I have to return or exchange something?
Returns and exchanges are accepted within 15 days of your delivery or pickup date. Items must be unused and in new condition.
How will I be refunded?
Refunds are issued to the original form of payment. Delivery, installation, and service charges are non-refundable.
How do I get a return back to you?
Bring it back to our Ephrata store. If you would rather have our crew come and pick it up, we can schedule that for a pickup charge.
Can I return a stove or fireplace?
An in-stock stove, fireplace, or insert can be returned within 15 days only if it has not been installed or fired. Once a unit has been installed or burned it cannot be returned, and special order units cannot be returned or cancelled.
What is a special order, and can I cancel one?
A special order is any item we order from the manufacturer for you rather than sell from our in-stock inventory. Special orders cannot be cancelled or returned, and deposits on special order items are non-refundable.
What if something is damaged?
Look everything over on the spot. Damage must be reported before you leave with a pickup, or before our delivery or installation team leaves your home, and we'll repair or replace the item. Defects that show up later may be covered by the manufacturer's warranty.
How do warranty claims work?
Most products carry a limited manufacturer's warranty covering defects in materials and workmanship. Contact us and we'll help you start a claim with the manufacturer, who determines whether an item is repaired or replaced.