If something isn’t right
Return policy & warranty support.
We want you to love what you buy. Here's a clear look at how returns, shipping damage, and warranty claims work — and how to reach us if something isn't right.
01
Returns & exchanges
Generally, merchandise ordered through our website is not eligible for return or exchange. Because return eligibility depends on each manufacturer's guidelines, please reach out before sending anything back — email sales@bowmansstove.com or call (717) 733-4973 and we'll discuss your options.
If a return is approved, the item must be unused, in its original condition, and in its original packaging. Return shipping costs are the customer's responsibility.
02
Shipping damage
Occasionally items are damaged in transit. A little care at delivery makes claims fast and easy:
- Inspect every item carefully as soon as it arrives.
- Note any visible damage on the delivery receipt before you sign for it.
- Keep all original packaging until the issue is resolved.
- Report the damage to us within 24 hours so we can help make it right.
03
Warranty claims
Most products we sell carry a limited manufacturer's warranty that covers defects in materials and workmanship. These warranties do not cover damage from misuse, accidents, or normal wear and tear.
When you file a warranty claim, the manufacturer reviews it and decides whether the item is repaired or replaced. We're glad to help you start the process — just contact our team and we'll guide you through it.
Good questions
Return & warranty FAQs
Can I return an item I ordered on the website?
Generally, website-ordered merchandise is not eligible for return or exchange. Eligibility depends on the manufacturer's guidelines for that product, so please contact us before returning anything and we'll let you know your options.
What condition does a returned item need to be in?
If a return is approved, the item must be unused, in its original condition, and in its original packaging. The customer is responsible for return shipping costs.
My order arrived damaged — what should I do?
Inspect your delivery carefully on arrival. Note any visible damage on the delivery receipt before you sign, keep all packaging, and report the damage to us within 24 hours so we can help resolve it.
How do warranty claims work?
Most products carry a limited manufacturer's warranty covering defects in materials and workmanship. Contact us and we'll help you start a claim with the manufacturer, who determines whether an item is repaired or replaced.